Did not receive the meeting notes/ transcript? Troubleshoot transcription issues

If you're missing a meeting transcript or it seems stuck in progress, don’t worry. This guide covers common causes and steps you can take to troubleshoot the issue.

Need help figuring out why Fred didn’t join your meeting in the first place?
Check our full Fred did not join troubleshooting guide →

🚫 Didn’t receive the meeting transcript?

Here are some common reasons why your transcript might be missing and how to fix them.

1. Your Auto-Join settings are blocking Fred

If your Auto-Join setting is set to Only when I invite fred@fireflies.ai and you forget to add Fred to the meeting invite, Fireflies won’t join the meeting, so no transcript will be generated.

How to fix it:

1. From the Fireflies Home page, click Settings on the right side of the page.

2. Check your Auto-join calendar meetings settings and preferences. Alternatively, invite fred@fireflies.ai to the meeting.

📌 Learn step by step how to configure Auto-Join Settings.

2. You weren’t the host, and recap privacy is restricted

If you attended the meeting but weren’t the host, you might not see the transcript if the host’s recap-sharing settings are restricted to the meeting owner.

How to fix it:

Ask the host to change the recap privacy setting or share the meeting with you manually.

📌 Learn how to manage recap privacy.

3. The meeting is still processing

It can take 5–10 minutes for a transcript to be generated after a meeting ends.

How to check the status:

1. Open the Fireflies web app.

2. Click the Notifications (bell) icon in the top-right corner.

3. Open the Status tab to check your meeting’s status.

If the status is still In Progress, wait a few more minutes for processing to finish.

4. The meeting was too short

Fireflies doesn’t process meetings that last less than 3 minutes. If your call ended quickly or Fred was removed early, a transcript might not be generated.

Make sure your meetings last at least 3 minutes.

5. Fred was denied entry or blocked by platform settings

If Fireflies couldn’t enter the meeting—for example, because Fred was left in a waiting room, recording permission was denied, or the platform required a login—the bot couldn’t record the meeting.

How to check:

1. Click the Notifications (bell) icon in the top-right corner of the Fireflies web app.

2. Open the Status tab.

3. Check whether Fred attempted to join and look for any error messages, such as:

   • Login or Captcha required

   • Host declined recording permission

   • Meeting requires sign-in

   • Waiting room: no one let Fireflies in

Use the relevant setup guide to troubleshoot platform-specific issues:

• How to invite Fireflies to Zoom meetings

• How to invite Fireflies to Google Meet meetings

• How to invite Fireflies to Microsoft Teams meetings

🔄 Transcription progress is stuck or slow

If your meeting remains In Progress for too long or the transcript isn’t loading, try the following troubleshooting steps.

1. Check your internet connection

Make sure you have a stable Wi-Fi or LAN connection. If you were using mobile data or switched networks during the call, processing may be delayed.

2. The transcript is large and still loading

Longer meetings or calls with multiple speakers can take longer to process and display in your Notepad.

Tip: Wait a few more minutes, refresh the Notepad, or open the meeting again.

3. Clear your browser cache or try incognito mode

Open your Fireflies dashboard in an incognito window or clear your browser cache. Browser-related issues can sometimes prevent the transcript from loading correctly.

✅ Troubleshooting checklist